Frequently Asked Questions (FAQs)
Booking & Reservations
Bookings can be made directly through our website by selecting your preferred tour, travel date, and number of participants. Once completed, you will receive an instant feedback from us with your booking confirmation .
A booking is confirmed only after successful payment and issuance of a confirmation email or voucher.
Yes, you may book on behalf of others. However, you are responsible for ensuring all traveler details are accurate and complete.
Yes, all services are subject to availability at the time of booking unless otherwise sight closing or unavailability
No. All inclusions and exclusions are clearly outlined before booking. However, local taxes, optional activities, or personal expenses may not be included unless stated.
Yes, all transactions are processed through secure and encrypted payment gateways to ensure maximum protection.
Prices may vary based on availability, seasonality, currency fluctuations, or supplier updates until the booking is confirmed.
Travel Documents & Requirements
You are responsible for ensuring you have:
Visa support may be available for certain destinations. Please contact our team for guidance.
UnityTravel.ae is not responsible for any losses resulting from incomplete documentation or failure to meet entry requirements.
Pre-Travel Preparation
We recommend packing essential documents, medications, weather-appropriate clothing, and travel accessories.
Yes, comprehensive travel insurance is strongly recommended, covering medical emergencies, cancellations, and personal belongings.
Yes, we recommend downloading offline maps using Google Maps or similar applications for convenience.
Tours, Activities & Services
Each tour includes specific services such as transportation, guides, meals, or entrance fees. Details are clearly outlined in the booking description.
Most tours include professional guides. However, some experiences may be self-guided—please check individual tour details.
Yes, we specialize in tailor-made experiences based on your preferences, schedule, and budget.
Transportation
Yes, airport transfer services are available for many destinations and can be added during booking.
We offer a range of vehicles including private cars, luxury vehicles, minivans, and coaches, all maintained to high safety and comfort standards.
Schedules may be subject to change due to traffic, weather, or operational requirements.
During Your Trip
Yes, we provide 24/7 customer support along with local assistance contacts at your destination.
You should immediately contact our support team or your local representative for assistance.
Yes, minor changes may occur due to unforeseen circumstances such as weather conditions or operational needs.
Health, Safety & Responsibilities
We work with trusted partners who follow safety standards. However, travelers must follow all instructions provided by guides and local authorities.
Please inform us in advance so appropriate arrangements can be made where possible.
Yes, all personal belongings are the sole responsibility of the traveler.
General Travel Information
Yes, photography is generally allowed. However, always respect local customs and request permission when photographing individuals.
Tips are usually not included and are given at your discretion based on service quality.
Yes, travelers should respect local customs, dress codes, and laws of the destination country.
Customer Support
Our support team is available 24/7 via phone, email, or online channels to assist you before, during, and after your trip.
Amendments, Cancellations & Refunds
Yes, modifications may be possible depending on availability and supplier policies. Additional charges may apply.
Cancellation terms vary by service provider and destination. Full details are provided at the time of booking.
Refunds depend on the applicable cancellation policy. Some bookings may be partially refundable or non-refundable.
Failure to attend a booked service without prior notice is typically non-refundable.
