1. Our Commitment to Safety

At UnityTravel.ae, we are fully committed to safeguarding the health, safety, and well-being of:

• Our customers 
• Our employees 
• Any individuals affected by our operations 

We recognize both our legal and ethical responsibility to partner only with reputable suppliers who share our commitment to the highest safety standards.

Safety is considered a core business priority, equal in importance to operational performance and financial outcomes.

2. Supplier Standards & Requirements

UnityTravel.ae works exclusively with suppliers who meet strict safety and operational criteria.

All approved suppliers must:

• Hold valid and up-to-date operating licenses 
• Maintain adequate Public Liability Insurance coverage 
• Comply with all applicable local and international laws and regulations 
• Enter into legally binding agreements confirming adherence to our policies 

These requirements ensure that all services are delivered in a consistent, safe, and professional manner across all destinations.

3. Supplier Responsibilities

All suppliers are contractually obligated to comply with the following:

3.1 Duty of Good Faith

Suppliers must act honestly, responsibly, and in good faith at all times when delivering services.

3.2 Vehicle Safety & Service Standards

Suppliers must:

• Provide vehicles that are fully roadworthy and regularly maintained 
• Ensure seat belts and safety features comply with local legislation 
• Maintain high service standards, including when using subcontractors 

3.3 Operational Efficiency

Suppliers must ensure:

• Adequate staffing levels 
• Reliable service delivery during agreed operating hours 

3.4 Flight Monitoring & Delays

• Suppliers will monitor flight arrivals where possible 
• Customers are responsible for notifying suppliers of delays or cancellations 
• Additional charges (e.g., night surcharges) may apply 
• Failure to notify changes may result in service being delivered based on original booking details, with no entitlement to refund 

3.5 Legal Compliance

Suppliers must comply with all:

• Licensing requirements 
• Insurance obligations 
• Applicable laws and regulations in their operating region 

3.6 Regulatory Updates

Suppliers are required to promptly notify UnityTravel.ae of any:

• Legal changes 
• Regulatory updates
  that may impact service delivery. 

3.7 Service Continuity

Suppliers must:

• Honor all confirmed bookings 
• Take reasonable steps to minimize disruption (e.g., strikes, local issues) 
• Inform UnityTravel.ae of any potential risks or service interruptions 
  
  4. Quality Control & Safety Audits

To ensure compliance with our standards:

• Regular safety audits are conducted across all destinations 
• Suppliers complete periodic self-assessments 
• UnityTravel.ae conducts site visits and operational inspections 
• Independent third-party consultants may be engaged 

Failure to meet required standards may result in:

• Suspension or 
• Permanent removal from the approved supplier network 
  
  5. Monitoring & Compliance

UnityTravel.ae continuously evaluates and enhances its safety framework through:

• Internal reviews and reporting systems 
• Legal and safety consultancy assessments 
• Ongoing supplier performance monitoring 

Suppliers must remain compliant with evolving laws (e.g., child safety seat regulations) and implement updates without delay.

All equipment provided (including child seats) must:

• Meet recognized safety standards 
• Be regularly inspected and maintained 
  
  6. Emergency Procedures

To ensure rapid response in case of incidents:

• Each supplier provides a dedicated emergency contact number 
• A backup emergency contact is available when required 
• UnityTravel.ae maintains trained personnel to handle urgent situations 

Suppliers and drivers reserve the right to refuse service to any individual whose behavior may:

• Endanger themselves 
• Endanger others 
• Compromise service safety
  
  7. Customer Responsibilities

Customers are expected to:

• Follow all safety instructions and guidelines 
• Provide accurate and complete booking information 
• Inform suppliers of any changes (e.g., delays or cancellations) 
• Behave responsibly during the service 

Failure to comply may result in:

• Service refusal 
• Loss of entitlement to refunds 
  
  

8. Continuous Improvement

UnityTravel.ae is committed to the ongoing enhancement of safety standards by:

• Regularly updating policies and procedures 
• Collaborating closely with suppliers 
• Implementing industry best practices 
  
  

9. Policy Updates

UnityTravel.ae reserves the right to update or modify this Safety Policy at any time.
Updates will take effect immediately upon publication.